Race, Expectations and Evaluations of Police Performance: An Empirical Assessment

The purpose of the current study is two‐fold. First, using data obtained from a sample of crime victims (n = 122), this study empirically assesses the effect that police officer race has on evaluations of the police. Second, this study provides a greater specification of the effect that expectations regarding police performance have on evaluations of the police. ANOVA and Ordered Probit analyses indicate that police officer race does not influence victim evaluations of police performance. However, expectations do significantly influence evaluations of the police and furthermore, expectations of police performance differ across racial lines. Possible explanations for these findings and directions for future research are offered

Meaningful and Effective Performance Evaluations in a Time of Community Policing

It is well recognized that the success of community-policing initiatives may be dependent on a variety of organizational changes, such as decentralization, increased officer autonomy and discretion, and permanent or stable geographic assignments. What is equally important, yet often overlooked, is the importance of a revised performance evaluation system that reflects the work to be performed in a community policing atmosphere. In a community policing context, performance evaluations do far more than simply evaluate police behavior; they serve as important vehicles for increasing awareness and understanding, conveying organizational expectations, and rewarding behavior concordant with a broadened police role (Oettmeier & Wycoff 1997). This manuscript suggests a step-by-step process for administrators interested in devising an evaluation system that will accomplish these goals

Philosophy into Practice? Community Policing Units and Domestic Violence Victim Participation

Much research has focused on the police response to domestic violence; however, relatively little research has considered performance differences of various types of police officers. Although there has been widespread adoption of community policing by police departments across the country, it is not conclusive as to whether units with a specific community policing philosophy perform better than traditional units when handling domestic violence calls. The current study addresses this issue by analyzing the factors associated with victim participation; specifically, do officers and detectives operating under a specific community policing mandate produce higher rates of victim participation? Bivariate and multivariate analyses indicate that victim participation rates did not differ by a community policing orientation; rather, situational factors exert the strongest effect on victim participation

The Effects of Expectancy Disconfirmation on Outcome Satisfaction in Police-Citizen Encounters

This study tests the expectancy disconfirmation model using survey data from citizens who recently had police encounters. We find support for the expectancy disconfirmation model\u27s primary hypothesis that increased disparity between expectations of police performance and actual service inversely affects citizen satisfaction with the way the police handle encounters. This finding persists for both voluntary (e.g. breaking and entering victims) and involuntary (e.g. traffic citations) police encounters. Our results also suggest that the scope of the expectancy disconfirmation model is limited. For example, the disparity between expectations and actual service is not correlated with citizen satisfaction with the police in general. Overall, the results show that the expectancy disconfirmation model is useful in that it provides conceptual guidance in an area of research that has been relatively void of theory, and can also help identify needed changes in police practices

The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UK

Purpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction. Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims\u27 satisfaction with the police. Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims\u27 expectations about police behaviour and demeanour are fulfilled. Originality/value – The results of this study and implications for police policy are discusse

The Role of Officer Attributes, Job Characteristics, and Arrest Activity in Explaining Police Use of Force

While numerous studies have examined the causes, correlates, and control of police use of force, many questions remain. This study contributes to the literature on police use of force by examining the role of officers’ background characteristics, job characteristics (patrol area and shift assignment), and arrest activity in explaining variation in the frequency with which officers use force. Analyses were conducted on 1,084 police officers employed in a large municipal police department. Use of force data were obtained from 477 official departmental reports from 2010. Results suggest that a small proportion of officers are responsible for a large proportion of force incidents, and that officers who frequently use force differ in important and significant ways from officers who use force less often (or not at all). Policy implications and directions for future research are discussed

Disentangling the Relationship Between Race and Attitudes Toward the Police: Police Contact, Perceptions of Safety, and Procedural Justice

Recent incidents involving police shootings of unarmed men of color have increased tensions between communities and police departments across the United States. In response, scholars have intensified efforts to understand the factors that shape attitudes toward the police. The current study examines individual and aggregate factors that influence satisfaction with the police. To this end, we address three research questions: (a) are there significant racial/ethnic differences in satisfaction with police; (b) do these differences persist after accounting for experiences with the police, perceptions of safety, and aggregate measures; and (c) can procedural justice help explain racial variation in attitudes toward the police? Study findings highlight the importance of perceptions of safety in explaining racial/ethnic variation in attitudes toward the police

The Physical Hazards of Police Work Revisited

This study examines the extent to which injuries to police officers have changed from 1996-1998 to 2006-2008. Data were obtained from injury reports filed by sworn officers of the Milwaukee (Wisconsin) Police Department. Results indicated that the frequency and rate (injury incidents per officer) of officer assaults, other suspect-related injuries, and accidents declined during the study period. While the specification of the reasons for these changes remains a topic for future research, the decline in assaults and suspect-related injuries may well be a function of the increased availability and more routine use of less lethal technology, enhanced training, and the more common use of protective equipment